26 May Tips for Selecting the Best IT Support Company
Website outages, cybersecurity attacks, and any number of other IT incidents can cost your company money and precious time. For this reason, you need an outsourced IT company who is competent and skilled to handle your IT needs.
But how do you choose the best IT company? Here are some top tips to keep in mind when choosing an IT support company for your business.
1. Look for Experience
As is always the case when you contract out services, you need to look for experience. Something as important as IT support warrants hiring a company who’s been in the business for at least a few years.
Secondly, make sure the experience that these companies have is related to your industry, specifically. Technology varies by industry. A provider who knows the ins and outs of your industry’s technology is vital.
VOIP PBX is also closely linked to the IT/ Data network and it is often best to use the same provider for both functions.
2. Choose a Local Company
Although IT companies can take on your business from afar, It’s generally much better to go with a local IT company who you can work with directly.
Onsite support is a huge benefit when working with an outsourced provider. Choosing a local IT company means you’ll get faster service if an onsite support issue arises. When a provider’s resources are nearby, dispatching an engineer to resolve your issues is quicker. Look for a company that is able to supply remote support and access the problem as quickly as possible.
3. Look for Forward-Thinking Companies
Not only do you want your IT company to focus on maintaining your current network and system structure, but you also want them to propel your business forward. Whether fast or slow, growing should be a mutual primary concern for any business.
4. Make Sure You Can Choose Your Level of Service
You certainly do not want to pay for services you don’t need and won’t use. For this reason, look for an IT company who offers a range of service levels. Be certain of what you’re signing. If you have questions or concerns, a good IT company will happily explain every part of the contract.
5. Fast Service When You Need It
Every company has different processes for supporting their clients – response times vary greatly. It is important to explore how fast they respond to issues, how quickly issues are resolved and how long it will take if onsite support is needed.
At the end of the day, selecting the best IT support company is about doing your homework. Using this list can help narrow down your search. Hire well, and you’ll reap the benefits of easier daily operations, higher returns on investment, and ultimately, more business opportunities.